Some of the most important work inside organizations never shows up in dashboards. It’s the mentoring, the emotional labor, the culture-building, the crisis support, and the behind-the-scenes effort that keeps teams functioning but rarely gets measured or rewarded. This session explores how leaders can recognize and value the invisible work that drives trust, resilience, and performance. We’ll discuss why traditional metrics fall short, who is most often carrying this unseen load, and how organizations can rethink recognition, incentives, and performance systems to reflect the full reality of how work actually gets done.

Amit Mohindra, CEO, People Analytics Success (Moderator)

Hollie Downs, SVP, People, Riot Games

Christi Gilhoi, Employee Experience Executive, Awardco

John Barry, CEO, HR Bench